|Service Desk Agent – Start.ca :)||Apr 2016 - Current|
Accepted calls from clients with a 'customer first' mindset. Provided friendly, personal technical support for highspeed Internet, E-mail, and Web-Hosting and supported any issue brought to my attention regardless of relation to Start.ca. Advised clients on technological decisions and processed orders for internet service, domains and hosting. Performing billing related tasks such as explaining charges, taking payments, and handing accounts in arrears. Documented customer interactions in a customer management system. Assisted other agents with technical issues.
|General Labour / Technical Support – Zap's Tree Service||2015|
Worked in GTA carrying tree branches and feeding them to a wood chipper, Shoveling wood chips into truck and fresh topsoil into dug out stump holes. Followed and observed safety guidelines while working on active roadsides and with heavy machinery. Tracked and performed regular maintenance on all machinery and trucks. Created a job mapping and tracking program that simplified the assignment, tracking, completion reports of jobs performed in a wide area. Performed computer technical support for management over the phone as well as in person.
|Support Professional / Programmer - Stream Global Services / Convergys||2006-2014|
Worked as a Technical Support Professional for several of Stream's clients. Performing phone, email and chat support for Television & Internet Providers, All-in-one/Desktop/Tablet/Notebook Computer, Television, and Projectors. Acted as a mentor and elevated support for each provider. Also acted as a billing escalation manager for a communication service provider. Performing sales was also a key aspect for most vendors. Designed and programmed several applications to assist support teams with customer interactions. Recognized by both Stream and it's clients for my programming skills.
|Trainer / Teacher, Web Developer - Elgin County Public Library||2005-2006|
Worked at the Aylmer Library within a free program available to the public. Held one-on-one sessions with people ages 12 to 80 training simple computer skills such as using the mouse and keyboard, using windows, to website design. Also provided on-site technical support for library staff, and updated websites of all Elgin County Libraries according to their needs.
|Network Administrator - McGregor Public School||Feb-Jun 2005||
Worked at McGregor P.S. as a self-managed Network Administrator repairing computers within the school, maintaining networks, installing software & hardware and assisted staff and students with computer and technological problems.
|Sound Technician/Management, Springfield Baptist Church.||2002-2003|
Volunteered in my church to run the sound booth. Responsibilities were to setup sound equipment. (mics, stands, wiring) Operate the mixer-board, input devices and Sound-FX systems, record services as necessary, and store all the equipment properly when completed.